Frequently Asked Questions (FAQs)
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Q: How do I place an order?
A: Placing an Order with Us is Easy:
- Select Your Items: Choose the size, color, and quantity on the product page.
- Add to Cart: Click "Add to Cart" for all your desired items, then proceed to checkout.
- Enter Shipping & Billing Info: Fill in your shipping and billing address.
- Choose Shipping & Payment Method: Select your preferred options and click "Confirm Order."
Secure Payment: Enter your payment details via our secure payment partner.
You’ll receive an order number, and an order confirmation email will be sent to your registered email shortly.
Q: Can I make changes on my order after it has been confirmed?
A: To ensure timely delivery, we are unable to amend any order details, including delivery address, items, or quantities, once an order has been placed. If an incorrect delivery address is provided and the parcel cannot be delivered, it will be returned to our warehouse.
Q: Can I Return Items or Get a Refund?
Yes, here is SeoulShines's general return/refund policy. Simply contact us directly, explain the issue, and we will assist you with the process.
Q: What payment methods do you accept?
A: To ensure secure and smooth transactions, we currently accept Credit Card and PayPal payments.